Looking for a fresh challenge with job satisfaction?   PWCAC is primarily a volunteer run and staffed service and we are always grateful to hear from those who would like to join our friendly, hardworking team.  At the moment we only have capacity to take on those with the following specialist skills and who can commit to at least 5 hours per week (9am-2pm) on one day a week.

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• Volunteer Welfare Benefits Caseworkers to guide and support clients with all aspects of benefits related queries.  For this role you will need detailed knowledge and experience of Welfare Benefits.
   

• Volunteer Family Law Caseworker to guide our clients with all aspects of divorce, children contact and financial settlements.  For this role you will need an in-depth, up-to-date knowledge and experience of Family Law.
   

• Volunteer Housing Caseworkers to guide and support clients with all aspects of housing enquiries.  For this role you will need in-depth, up-to-date knowledge and experience of housing law , including homelessness and Landlord and Tenant in the social, housing association and private sectors.
   

• Law students wishing to gain experience and apply their skills in practice are welcome to apply for summer placements.

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The Volunteer Adviser role includes:

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• Interviewing clients face to face or by telephone to identify the nature of their issue(s).
   

• Providing advice and signposting to empower clients to resolve their own issue(s) where possible, making referrals to external agencies if appropriate.
   

• Providing guidance on filling in forms, making telephone calls and completing online applications.
   

• Acting on behalf of clients where necessary by making telephone calls, drafting letters, or negotiating with third parties such as creditors, the Local Authority, the Department of Work and Pensions or Housing Associations.
   

• Maintaining accurate, confidential client and case records using the Advice Pro case management system.
   

• Keeping up to date with relevant developments and new information concerning client issues.

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The type of person who thrives in our team:
 

• Has a desire to help people 

• Communicates empathetically, respectfully and with understanding

• Recognises the issue(s) and supports the client to take appropriate action(s)

• Researches thoroughly and apply relevant information to the presenting issues

• Keeps up-to-date by attending appropriate training and undertaking essential reading

• Is open, approachable and non-judgemental

• Explains complex information in easily understood terms

• Understands confidentiality and its limitations

• Accurately inputs data

• Has a positive attitude to self-development and critical assessment

• Is able and willing to work as part of a team

• Recognises the limits and boundaries of the role

• Possesses a competent level of IT literacy
   

 

For more information and/or to apply for one of the above roles, please call 01892 838619 or email your CV to info@pwadvice.org

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